Airlines Cut Back, Hotels Step In

Airlines Cut Back, Hotels Step In
News from New York Times:

YOU don’t have to fly first-class to get V.I.P. treatment at the airport — if you stay at the right hotel. As more and more guests show up harried after airline delays, baggage issues and other travel hassles, hotels are stepping in with new services designed to make the airport experience less stressful. From wardrobe storage to airport concierges, here’s a rundown of some of the options being offered.

Your Own Concierge

A few years ago, the Peninsula Beverly Hills hired Jimmy Bardolf as the hotel’s director of transportation and resident “airport concierge.” Mr. Bardolf, along with his staff of five, meets guests at Los Angeles International Airport, gets them access to airline lounges and helps solve all manner of problems, including securing better seats on planes if available. At the airport Mr. Bardolf can be seen carrying around a 30-pound briefcase filled wit…………… continues on New York Times

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Do we need an international travel bill of rights?
News from The Seattle Times:

One moment, 8-year-old Brent Midlock was swimming in a shallow saltwater pool at an all-inclusive resort in Playa del Carmen, Mexico. The next, he was gone.

“It’s something I think about every day,” says his mother, Nancy Midlock. Her son had been sucked into an open drainage pipe, his shoulder and elbows violently dislocated by the force of the water. His body was recovered a day later.

Midlock, a business teacher from Shorewood, Ill., believes that if the hotel had taken adequate precautions, including having enough lifeguards, covering the drainage pipe with a safety grate, posting warning signs that the pool posed a potential drain pipe danger and if it had made an attempt to find and rescue her son sooner, there’s a chance her son might have been saved. If she’d known beforehand, she says, that the hotel lacked these basic safety features, she would not have booked that tragic 2003 vacation in the first place.

Midlock’s loss has led to the introductio…………… continues on The Seattle Times

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